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GENERAL HOSTING QUESTIONS

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Does Mystiblue Computing offer a 30 day trial period?

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What Kind of Servers does Mystiblue Computing use?

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What are some of the tools and features Mystiblue Computing provides?

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Can Mystiblue Computing Register my domain name? 

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What are FrontPage extensions and do you support them?

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Can I access my domain address without the "www"?

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Do you offer SSL encryption for transferring credit card information?

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Can I upload pages frequently? 

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How long does it take to set up my account

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What is a cgi-bin and how do I get one?

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What are my server paths and CGI, SSI, Form Mail

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What CGI Scripts come already installed?

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Will my Macintosh work with my Mystiblue Computing account? 

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What is the Account Control Panel?

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Do you support foreign domain names? 

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How much data transfer am I allow for my site? 

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How fast is the Mystiblue Computing network?

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What are auto responders and how many do I receive with my account? 

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Do you offer dial-up Internet access?

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What are email aliases and how many can I use?

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Can you design my web site for me?

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Is there web statistic software Available?

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Does Mystiblue Computing support a database system? 

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Does each virtual server have its own raw log files? 

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What version of Perl does Mystiblue Computing use? 

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Does Mystiblue Computing offer SSI? 

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Do you support sub domains?

Do you offer a  30 day trial period?

Yes! Each account comes with a 30 Day Trial Period. Order the Package you want and try it out for 30 days. You have nothing to loose.

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What kind of servers do you use

Mystiblue Computing uses only Unix servers. For detailsick here.

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What are some of the tools and features Mystiblue Computing provides?

Common Gateway Interface (CGI)
High Speed Direct Backbone Connection
Domain Manager 
File Transfer Protocol (FTP)
FrontPage 98, 2000, and 2002 Server extensions
Mailing Lists manager
instant Chat Rooms
MySQL database
PHP3 and PERL
Unlimited Pop3 e-mail Accounts 
Realmedia streaming 
Secure Socket Layer (SSL)
Secure Shell (SSH) 
Fantastico

Please see our account comparison chart for a longer and more complete list of features included in each account.

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Can Mystiblue Computing register my domain name? 

We can register your domain name or you can register it yourself Click here to register your domain for your domain registration. we only charge $15.95 per domain year and provide excellent service and support.

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Do you support FrontPage extensions?

Yes, we support FrontPage extensions. FrontPage extensions can be installed on your  server. All of our hosting packages support FrontPage 98, 2000 2002 and 2003 extensions.

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Can I access my domain address without the "www"?

Yes, you can access your domain address with or without the "www" in front of the domain name. The "www" is a tertiary domain name that isn't necessary if your nameserver is set up properly.

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Do you offer SSL encryption for transferring credit card information?

YES! Our servers are equipped with the latest SSL technology so your customers can safely order your products or services online! Normally, any text sent from your browser is sent as plain text. This means that a hacker could potentially intercept the information sent from your browser and read it.

By using the secure server (SSL), the information is encrypted before it is sent. You DO NOT have to buy a security certificate to enable the secure server - you can use ours FREE of charge. We will provide you with the name of the server on request!

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Can I upload pages frequently? 

Each account comes with an FTP/Telnet account. You have full access to your space via FTP 24 hours a day, 7 days a week. The file manager in your control panel can also be used to upload pages to your site if you do not have access to FTP.

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How long does it take to set up my account?

Your account will usually be set up within 8 hours. You will receive an email from us with your account login and detailed account information 8 hours after you sign up for your account online.

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What is a cgi-bin and how do I get one?

A CGI-bin is where you store CGI scripts. These scripts; are used to generate online order forms, guestbooks, shopping carts, counters, and more. All Mystiblue Computing hosting packages include their own CGI-bin. Plus you can install many other scrips with just a few clicks. ( Fantastico )

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What CGI Scripts come already installed?

All Mystiblue Computing hosting packages comes with a hit counter, a search engine, chat rooms, a form e-mailer, and a file manager plus many more. If you are interested in adding more CGI scripts to your account, you may do so.

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Will my Macintosh work with my Mystiblue Computing account? 

Yes. Our servers use standard protocols such as FTP, Telnet, SSH, and HTTP that are compatible with Macintosh operating systems.

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What is the Account Control Panel?

The Account Control Panel makes managing your web space fun and easy. This extraordinary interface offers you a way to quickly view account-related information and provides easy access to the wide variety of tools and utilities that come with your account. With the click of a mouse, you can administer your web space, e-mail accounts, directories, cgi-bin (program script storage area) and all the special features offered, including site statistics and shopping carts. You can even add additional features to your account whenever you need them. Gain control and flexibility to make changes within your own time frame and according to your own particular business needs.

Choose your language!  The Control Panel is now available in Spanish, French, German or English.

Click here for a tour of the Account Control Panel.

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Do you support  foreign domain Names? 

Yes. All domain names can be hosted at Mystiblue Computing.

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How much data transfer am I allow for my site? 

Packages

Transfer amount

Basic Web hosting Plan
E-Commerce Web hosting Plan
Webmaster Web hosting Plan
Professional Web hosting Plan

3,000 Megabytes of data transfer per month
4,000 Megabytes of data transfer per month
5,000 Megabytes of data transfer per month
10,000 Megabytes of data transfer per month

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How fast is the Mystiblue Computing network? ( More Detail )

All of our servers have direct access to three backbones; Frontier GlobalCenter, Qwest Communications, and Genuity, a division of GTE. This means fastest speed possible and greater reliability.

GC, a Tier 1 provider whose 13,000-mile fiber optic network and Dense Wave Division Multiplexing (DWDM) technology provide an enormous 460 gigabytes per second (Gbps) of capacity worldwide, has an Asynchronous Transfer Mode (ATM) fiber node located just a few floors below Mystiblue Computing's servers.

Qwest comes into Baltimore with an OC-12 line and plans to upgrade their connection to an OC-48 in the near future. They also have an ATM fiber node floors below Mystiblue Computing's servers. Our Qwest connection enables Mystiblue Computing to offer additional redundancy and better routes to Europe, Latin America and Asia. With our carriers, our router has up to 150,000 possible routes to send each packet of traffic.

Genuity, a division of GTE, is our third Tier One Internet backbone. Genuity provides excellent network performance as a result of their high-speed peering arrangements with other Tier One Internet backbone providers. The GTE global network delivers customers directly onto the Internet via a high-speed connection to its private, super-capacity backbone, including 17,000 miles of fiber and OC192 capacity. It is comprised of more than 800 U.S. local access points and approximately 1,500 international local access points in more than 150 countries.

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How many  auto responders do I receive on my account? 

Answer ( Unlimited ) You can set up auto responders to automatically respond to incoming email. For example, if you had an order form which your customers email to you, you can set up an auto responder to email the customer a confirmation message that their message was received.

Each account plan comes with a pre-specified amount of auto responders, view our Hosting Plans for complete details of each plan!

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Do you offer dial-up Internet access?

No, you must provide your own Internet access.

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What are email aliases and how many can I use?

Email aliases are email addresses that you create. Any mail sent to these aliases would automatically be forwarded to your existing POP email account or redirected to another third party POP account.

You can have as many email aliases as you want, your mail account is pre-configured to "Catch All" email directed at anyname@yourdomain.com.

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Can you design my web site for me?

Yes. We do provide web design services. Click here to see your web site design services

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Does my account come with web statistic software?

Traffic analysis software comes pre-installed with every web hosting account!

  • Analog
    Analog produces a simple summary of all the people who have visited your site. It is fast and provides great lightweight statistics.
  • Awstats
    Awstats produces very pretty stats.
  • Webalizer
    Webalizer is a more complex stats program that produces a nice variety of charts and graphs about who has visited your site. This is probably the most popular stats engine available today.
  • Webalizer Ftp
    Webalizer is a more complex stats program that produces a nice variety of charts and graphs about who has visited your site. This is probably the most popular stats engine available today.
  • Subdomain Stats
    This will show statistics for the subdomains on your account.
  • Latest Visitors
    This will show you the last 300 visitors who came to your site and some interesting information about them.
  • Bandwidth
    This will show how many bytes your account has transferred.
  • Error Log
    This will show errors in your site, images not loading, missing files, etc. This is very useful for debugging CGI scripts.

    You can access your webstats from your control panel

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Do you have a database system? 

We use MySQL. We have found that our members prefer MySQL because it is a relatively easy-to-use database program.

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Does each virtual server have its own raw log files? 

Yes. You have access to your own raw log files.

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What version of Perl does Mystiblue Computing use? 

On our quest to be on the cutting edge of technology, we are pleased to announce that we are upgrading the version of Php on all of our servers. We will be offering Php 4.1.2, which will allow for increased functionality. This version has been compiled with the following options:

--with-apache
--with-cybercash
--with-mysql
--with-gdbm
--enable-bcmath
--enable-dbase
--enable-ftp
--enable-track-vars
--enable-trans-sid
--disable-posix-threads
--disable-debug
--with-gd
--enable-gd-native-ttf
--with-jpeg
--with-png
--with-mcrypt
--with-curl
--with-xml
--with-zlib
--enable-memory-limit=yes

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Does Mystiblue Computing offer SSI?

SSI is on all of our servers. You just need to be sure that you call your files with the .shtml extension.

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Do you support sub domains?

We do not support wildcards.

You can create subdomains for your account mydomain.com like sub.mydomain.com

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Mystiblue Computing 15702 Riverside Rd. #22 Caldwell Idaho 83607 Phone: 208-484-0808
©Mystiblue Computing 2005 all rights reserved -- revised November 06, 2005